Monday, July 22, 2019

Let not your left hand know What Your Right Hand is Doing: BSNL should know


Let not your left hand know What Your Right Hand is Doing

“Let not your left hand know what your Right hand is doing” is a famous proverb. It means when you are doing a good deed to someone, say some significant donation for a worthwhile cause, do not go bragging or publicizing it.  Go about is discretely. Do not embarrass the recipient. Let not others who cannot donate liberally like you feel uncomfortable or inferior. You might be flooded with lots of requests for such help and you may not be able to handle all of them. Let not Income Tax guys keep an eye on you.  There are lots of similar reasons for the sane advice.

But BSNL guys have misunderstood the proverb. They think it means: Let not what one department is doing be known to other connected departments. Or even within the same department no one should know what others are doing. For instance, I get SMS reminder to pay up monthly bills, receipt / ackd info of payment made , several of these in  quick succession without bothering to verify if a bill has been paid or not.

Take July 2019 for instance. Following are Four SMS received with dates:

Received on 13/7
Dear Customer, Your Landline bill payment of Rs. 1115/- for account No. 9000174785 is due by 22-JUL-19. To view & pay bill, click Here: https://mybillview.bsnl.co.in/DL_SZ/webresources/app/htmlformat?ke=0407201916280745933511343680772e992b7751b544689523 Please ignore if already paid.

Received on 19/7
Dear Customer, payment of Rs. 1115/- on 18-JUL-19 for your BSNL Landline bill against A/C No. 9000174785 against Telephone No. 4027846631 has been received from All India Portal. Thank You.

Received on 20 / 7

Dear Customer, Your Landline bill payment of Rs. 1115/- for account No. 9000174785 is due by 22-JUL-19. To view & pay bill, click Here: https://mybillview.bsnl.co.in/DL_SZ/webresources/app/htmlformat?ke=0407201916280745933511343680772e992b7751b544689523 Please ignore if already paid.

Received on 21 / 7

Dear Customer, Your Landline Bill for Rs.1115/- against BSNL Account Number 9000174785 & Phone No 04027846631 has been generated on 06-Jul-2019. Pay by Date is 22-Jul-2019. To View Bill, Click: https://mybillview.bsnl.co.in/DL_SZ/webresources/app/htmlformat?ke=0407201916280745933511343680772e992b7751b544689523


DO YOU KNOW NOW WHY BSNL IS RUNNING INTO LOSSES? Who will tell them that they have misunderstood the proverb. What I have stated has been happening every month for years. In BSNL who cares?